We require your guest dietary requirements 5 working days prior to the event. We will supply you with a dietary requirements form to return with your final numbers. We can cover almost all dietary requirements including allergies, gluten free, halal, kosher, paleo, pescitarian, vegan and vegetarian. We may source meals from suppliers in some instances and will provide details of these suppliers for your approval prior to the event. Additional charges may apply.
How do I book?
Confirming your event with us is easy. Confirm by phone or email and we will send out the catering contract along with a deposit invoice for 20% of the contract amount. If your event is dated within 7 days of contracting the full contract amount is due. Each event is different. Our accountant will provide the schedule of payments due for your event.
Can I hire staff only?
No sorry. We supply staff only with catered events. If you require staff only contact Suppremo or Bravo. Both are hospitality staff agencies.
Can I do a tasting?
Yes. There are two ways. An informal hosting – meet our team and try some of our canapés/finger food to get a feel for who we are and what we do. This is free of charge for 2 people. We will choose the canapés.
A full 3 course tasting – Available Tues, Wed or Thursdays. We charge for full tastings
What regions do you cater?
We’re based in Auckland but we can cater anywhere in NZ. Travels costs (if necessary) will be clear in our quote to you.
Do you charge travel time?
There are no additional travel costs for central Auckland. The wider Auckland regions (Albany, Pukekohe) may incur additional costs for travel times depending on the event. We will make these clear to you. Waiheke Island will incur travel costs to get across.
When do you require final guest numbers?
Are due 5 working days prior to the event. We will remind you 10 working days prior to start following up your guests.
Is BYO available?
BYO is available at some venues. There may be corkage charges depending on the venue. We will charge a Beverage Handling Fee to transport, store and chill your beverages. This will be included in your proposal and agreed with you when you confirm the event with us.
What are your contract terms?
We are happy to provide a copy of our contract terms and conditions with our proposal or any time prior to confirming your event.
Canapés & Fingerfood guidelines :
• 2-4 pieces per person, 30-60 minutes before dinner, cocktail hour
• 5-6 pieces per person, 1.5-2 hour event, preceding dinner time
• 8-12 pieces per person, 2-3 hours event, heavy canapés
• 14-15 pieces per person 4+ hour event, dinner replacement
Do you have minimum orders?
Deliveries: $200 weekdays, $400 weekends.
We have minimum quantity orders for certain items on our Delivery and Fingerfood Menus. Please see menus or ask us for details.
Are there cake cutting fees?
No. Our chef will do this for you free of charge.
Will you provide menus to the table?
We can arrange these at additional cost.
Can you book venues?
Yes. We can book a venue on your behalf and charge on one invoice.
What are your payment terms?
On contracting our service a deposit of 20% will be invoiced. If your event date is within 7 days of the contract date, 100% will be payable. A final invoice will be issued post-event.
Equipment and breakages
We carry some event equipment but mostly contract the supply of equipment from third parties. Breakages are charged and will be included in the final invoice if necessary.
Where is the food prepared?
Our food is prepared from scratch at our 291sqm commercial kitchen. If someone does something a lot better than we do we do buy it in…such as Ma Cherie Macarons – the best in town and you deserve the best.
Are all the setup, breakdown and clean up costs included?
Yes for our equipment only. If you’re hiring a venue they will include cleaning costs in their venue fees or ancillary charges – this will cover venue cleaning/toilets etc.
Are there any charges that will be added to my invoice post event?
Some post event charges are:
Additional Equipment / Breakages / Beverages on consumption / Additional labour (if the event runs past the agreed time).
If there are any last minute changes to your event in the last few days, costs will be added to the final invoice by agreement. If you request the event to continue past the agreed time there may be additional staff charges. These will be agreed with you. There should be NO surprises.
How healthy is your food?
Nutrition is important to us too. We cook from scratch with fresh produce and a lot of love to provide beautiful, nourishing food. We've worked with a nutritionist to help us put together healthy options that don't trade on flavour. Talk to us about how to create balance in your menu.